Top 20 Casinos Technology Companies - 2018

The casino industry has grown tremendously in recent years, transforming into one of the most profitable trades in the world. Technology has undoubtedly played a crucial role in its success. Generally, people do not associate casinos with technology, but in several ways, they can be considered the trendsetter for an industry that uses technology innovatively. The current domination of advanced mobile apps and virtual reality tournaments in the world of online gaming has prompted game developers to create online casino apps. The mobile apps are highly engaging and story-driven to entice the players. The practice of leveraging technology, such as big data, virtual reality, and ECM in the business functions, as well as operations, encourages people to utilize the applications.

The world of gambling has pioneered data modeling and predictive analytics as an intense form of customer relationship management. Not just that, it allows visitors to use the geo-fenced casino application on their phones. It can help the authorities to send them text messages or push notifications with special offers. With the help of customized information, employees can send suggestions to players and ultimately improve the customer service experience. The tech indicates that organizations can collect more data regarding their customer preferences and monitor their playing history to make relevant suggestions.

Irrespective of their flashy appearance, several casinos do not succeed in meeting the increasing security demands. The casino industry is now leveraging technology to safeguard their business against cheaters and fraudsters and evolving cyber-attacks. Casinos are increasingly making use of facial recognition technology to identify conmen from entering the premises. Casinos these days are also equipped with cameras with advanced eye-in-the-sky technology that can easily recognize people’s faces even from a distance with alarming security.

The increasing cyber-attacks have prompted operators to employ massive encryption techniques to safeguard the transfer of information and funds within the casino. The newly-designed 128-bit encryption key is gaining popularity on account of its ability to defend against password crackers and data thieves trying to break into the system. Casino security and surveillance systems are not only a step toward ensuring fraud detection, but also providing specific benefits beyond the particular purpose. These consist of data analysis for superior casino operation, analyzing customer behavior, and preparing new employees. Cybersecurity strategies will thus undoubtedly be one of the critical priorities for the casino industry in 2018.

Casinos these days also provide apps that leverage advanced technology like GPS to enable players to check the availability of tables around them in the casino, thus providing them with a premium experience. Besides, such apps can notify the customer about restaurants or shops nearby the casino that is worth visiting.

As the number of casino technology providers braving the competition to offer solutions to the industry has filled to the brim, choosing the right partner is a cumbersome task for CTOs, CIOs, and CEOs. CIOReview magazine’s editorial team, with the support and guidance from casino technology veterans and industry analysts, has selected a list of casino technology solution providers. These providers help to streamline business processes and meet every necessary regulation while staying in tune with changing customer requirements.

We present to you CIOReview’s “20 Most Promising Technology Solution Providers for Casinos - 2018.”