Phi Gaming focuses primarily on building customer lifetime value, player engagement, and retention. “Through player retention, we reward loyal members who keep returning to us and progress from a basic membership through tiers, thus building a relationship,” says Gordon. Its Online Loyalty Marketplace application aids in this by allowing patrons to exchange points earned over a certain limit on e-commerce platforms or in malls. This cuts down on the need for inventory management and allows customers more choice, which improves the customer experience.
Earn and Get is another Phi Gaming application driving consumer behavior, which allows patrons to play until they qualify for a promotional offer or prize. Besides, the Swipe and Win module awards a back-end controlled prize to an unpremeditated consumer, generating considerable excitement among patrons. That’s not all.
The Phi Gaming product suite distinguishes itself from other products in the gaming industry with user-friendly back-end applications and an admin panel that can be monitored remotely. The swift onboarding process is an added feather in its hat. Phi Gaming’s technology stack was chosen to boost the speed of product development and delivery. Hale, COO of Phi Gaming, explains, “Our technology enables us to build the back-end before customer demonstration, and as the product is already configured, we merely need to plug it into their kiosk of choice, and it is ready for use.” The company takes pride in its security and automation tools, as well as its service delivery, which enables it to regulate several interconnected servers simultaneously.
A local casino that was split up sought Phi Gaming’s assistance in an attempt to draw crowds while existing among several larger counterparts. The client sought to improve its marketing but was impeded by the shortage of staff. Phi Gaming stepped in to provide Swipe and Win, which aided in acquiring new patrons from competing casinos, while the food and beverage, and retail outlet proved useful in promoting loyalty. The company’s gaming kiosks improved the client’s marketing and promotional service offerings. Phi Gaming also aided the client further by taking its antiquated hardware and software off the floor, which led to reduced costs and better loyalty tracking.
Gordon vividly describes Phi Gaming’s plans for venturing into industries that focus on loyalty and rewarding customer behavior, as well as plans to expand across the globe.